Invoice Rejection FAQ

Overview

The rejection of your bill could be attributed to one or more of the following reasons

Details

1. Missing Purchase Order (PO) reference: The purchase order (PO) number was not provided or could not be identified on the bill. As part of the Trilogy Group Companies Procure to Pay process, all our purchases must be made with a PO issued from our system. Thus, every invoice billed to any of our companies should display a valid PO number in its header. Invoices without this PO# will not be processed.
   
   
2. Invalid PO: The bill you submitted indicates that the associated purchase order has already been fully billed/closed/insufficient balance or is not a valid PO for your purchase. Please review the details and ensure the accuracy of the information provided.
   
   
3. Incorrect Company / Entity: The Company (your customer) that you addressed your invoice to is not the correct company, so it does not match the company  associated with the PO in our system, or the billed entity specified in your bill does not match to any of the companies we manage. This mismatch prevents us from proceeding with the processing of the bill.

We kindly request that you review the mentioned exceptions and take the necessary actions to rectify the situation. To address the matters:

1. PO related: Please update your invoice to include the PO number, or if you don’t have a PO number, then please reach out to your business contact (your customer), within the group who showed intent to purchase your goods or avail of your services. He/she will assist you for securing a valid PO number. Once PO is issued for you, reference the PO# on your invoice header before sending the invoice to us at accounts.payable@trilogy.com.
   
   
2. Billed-To Company related - Check to see if the company you addressed your invoice to is the same company name you contracted with.  It should match the name on the purchase order issued to you, if you have received a purchase order.  If you’re unsure of the bill-to company,  please reach out to your business contact (your customer) for clarification.

We apologize for any inconvenience this may cause and appreciate your cooperation in resolving these exceptions. Ensuring accurate and timely processing of vendor bills is crucial for maintaining a seamless financial workflow.